AI agents and chatbots
Conversational AIfor the channels yourcustomers already use.
Our AI agents give round-the-clock support on WhatsApp, your website and voice, handling enquiries in the languages and contexts your customers actually use.
Answers grounded in your business, not the internet.
A useful agent knows your prices, policies and products, and it knows when to hand over to a person. We build agents that answer from your own documents and systems, and show where each answer came from.
It is the same retrieval technology behind Jibu GPT, our answer engine for travel agencies, applied to your customers and your team.
Where agents earn their keep
Customer support
Common questions answered instantly, and the rest handed to a person with the full conversation attached.
Lead qualification
The right questions asked at the right time, with warm leads routed straight to your sales team.
Bookings and scheduling
Appointments, reservations and reminders handled in the chat, synced to your calendar or booking system.
Internal knowledge
Staff ask questions of company documents and get answers with sources, instead of searching shared drives.
On the channels your customers already use.
WhatsApp is where many African customers expect to talk to a business, so we build for it first, alongside website chat, voice and email. Every agent is designed with a clear hand-over to your team for anything it should not answer alone.
How we work
Three phases, one team.
- Identify
We learn how your business actually works: where time is lost, what slows things down and which opportunities are worth building.
- Develop
We plan and build solutions that fit into your existing systems, built the right way from day one.
- Adopt
We work beside your teams, training and fine-tuning, until the new way is simply how work gets done.
How much does an AI chatbot cost per month?
Running costs depend on conversation volume and channels. WhatsApp, for example, charges for business messaging through Meta's platform, and language models are billed by usage. We quote a fixed build price and give you an estimate of monthly running costs before you commit.
Can the chatbot work on WhatsApp?
Yes. We build on the official WhatsApp Business Platform, so your agent can answer, qualify and book from the same number your customers already message.
What happens when the AI does not know the answer?
It says so and hands the conversation to a person, with everything the customer has already said attached. We design the hand-over first, because it is what keeps customers' trust.
Is our customer data safe?
We design for local data regulation, including POPIA in South Africa and GDPR in Europe, and keep sensitive information in the systems and regions you approve.
Find the hours your team is losing.
Start with an Identify phase: we map your processes and return a written scope and quote before any build begins.
Book a discovery call